Help & Support
Everything you need to know about our policies, returns, and product support.
Exchange Policy (7 Days Replacement)
We offer a 7-Days Replacement Guarantee for devices that have internal manufacturing defects out of the box.
Conditions for Exchange:
- The product must be returned within exactly 7 days from the invoice date.
- The issue must be a hardware or manufacturing defect. Software glitches that can be fixed via updates are not covered under replacement.
- The product must be entirely scratch-free and in its original, brand-new condition.
- The Box & Accessories: The original box, packaging, manuals, and included accessories must be fully intact. If the box is lost or damaged, the replacement guarantee is void.
Note: We highly recommend recording an unboxing video when you receive your delivery. This makes it significantly easier to claim an exchange if the product is damaged during transit.