Help & Support
Everything you need to know about our policies, returns, and product support.
Return & Refund Policy
Customer satisfaction is our priority. If you encounter an issue that warrants a refund, please review our guidelines below.
When are refunds applicable?
- If you pre-paid for an order but the item goes completely out of stock.
- If the product arrives physically damaged (must be reported within 24 hours with an unboxing video).
- If we fail to provide a replacement for a defective item within a reasonable timeframe.
Refund Processing Time
Refunds are typically processed within 7 to 10 working days from the date of approval. The amount will be sent back to the original payment method (bKash, Nagad, or Bank Account).
Deductions
If a refund is requested by the customer for personal reasons (e.g., changed mind) before the product is dispatched, online payment gateway charges (if any) will be deducted from the refunded amount. Once a product is successfully delivered in intact condition, it cannot be returned for a refund.