Help & Support
Everything you need to know about our policies, returns, and product support.
Warranty Policy
At Gajitto, we are committed to providing the best after-sales service. We offer different types of warranties depending on the product and manufacturer.
1. Official Warranty
Products with an official warranty will be serviced by the respective brand's authorized service centers in Bangladesh. You can claim the warranty directly from the brand or drop the product at our store, and we will process it for you.
2. Unofficial / Service Warranty
For products with a store warranty, Gajitto covers the service charges for the specified period. However, if any parts need to be replaced (e.g., display, battery, motherboard), the cost of the parts must be borne by the customer.
3. Warranty Void Conditions
- Physical damage, dents, or scratches.
- Liquid damage or water inside the device.
- Damage caused by third-party repairs or unauthorized modifications.
- Burn issues due to voltage fluctuations or using unauthorized chargers.
- Loss of the original warranty card or invoice.